Privacy Policy

Privacy Policy

Introduction

Welcome to the Winnix Casino Privacy Policy. We respect your privacy and are committed to protecting the personal data you provide when using our website and services. This policy explains what data we collect, why we collect it, how we use it, who we share it with, and the rights you have under applicable data protection laws, including GDPR principles where they apply.

Scope

This policy applies to personal data collected when you register an account, use our website or mobile services, interact with customer support, verify your identity, or otherwise communicate with us. It covers data collected directly from you and data collected automatically through our services.

Information We Collect

We collect information that is necessary to provide and improve our services, to verify identity and age, to comply with legal obligations, and to keep accounts secure. Types of data we collect include:

• Account and contact information: name, date of birth, email address, phone number, residential address.

• Login and device information: usernames, hashed passwords, device identifiers, operating system, browser type, language and time zone.

• Verification data: identity documents and proof of address (when required for identity checks and compliance).

• Usage data: pages visited, features used, session durations, error logs and similar technical data from your use of the site or app.

• Communications: messages you send to customer support and records of our responses.

• Marketing preferences: whether you want to receive promotional messages from us.

• Cookies and tracking data: information collected by cookies and similar technologies for analytics, site functionality and advertising purposes.

How We Use Your Information

We use personal data to operate and improve our services, to protect users and our platform, and to meet legal obligations. Common purposes include:

• Account setup and management, authentication and access control.

• Performing identity and age verification required for responsible use and compliance.

• Providing customer support and responding to inquiries.

• Allowing you to use site features and personalizing your experience.

• Detecting, preventing and investigating fraud, security incidents and abuse.

• Operating internal business processes and record keeping in line with regulatory requirements.

• Sending service-related notifications and, where you consented, promotional messages.

• Analyzing usage patterns and performance to improve our products and services.

Legal Bases for Processing (Where GDPR Applies)

When GDPR applies, we rely on one or more lawful bases to process personal data, including:

• Performance of a contract: to provide the services you request and manage your account.

• Legal obligation: to comply with laws and regulatory obligations, including identity verification and record retention.

• Legitimate interests: for fraud prevention, platform security, service improvement and direct communications, balanced against your privacy rights.

• Consent: where you have opted in to receive marketing or to permit certain cookies or tracking. You may withdraw consent at any time.

Sharing and Disclosure of Personal Data

We share personal data with third parties when necessary to provide our services, to comply with legal obligations, or to protect our rights and users. Typical recipients include:

• Verification and identity-check providers for KYC and age checks.

• Technical service providers such as hosting, content delivery networks, analytics and infrastructure partners.

• Customer support and communications providers who assist with service enquiries.

• External auditors and compliance advisors when carrying out security and fair-play checks.

• Law enforcement, regulators or other authorities where required by law or to respond to lawful requests.

We require these partners to apply appropriate security measures and to process data only on our instructions.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide site functionality, remember your preferences, analyze usage, and support marketing activities. Types of cookies we use include:

• Essential cookies for site operation and account security.

• Functional cookies to remember your settings and preferences.

• Analytical cookies to understand how the site is used and to improve performance.

• Advertising cookies to deliver relevant marketing where permitted.

You can manage cookie preferences through your browser settings and, where provided, our cookie controls. Withdrawing consent will not affect essential cookies required for the service.

Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, or as required by law. Typical retention practices include:

• Account data while your account is active and for a reasonable period after account closure for regulatory or compliance reasons.

• Verification and compliance records retained for a period required by law or best practice, typically several years after account closure.

• Usage and analytics data for as long as needed to support service improvement and security monitoring, subject to anonymization where appropriate.

If you ask us to close your account, we will disable access and retain the necessary records in accordance with legal and operational requirements.

Your Rights

Where applicable under data protection laws such as the GDPR, you have rights in relation to your personal data. These include:

• The right to access the personal data we hold about you.

• The right to request correction of inaccurate personal data.

• The right to request deletion of your personal data in certain circumstances.

• The right to restrict or object to certain processing, including profiling and direct marketing.

• The right to data portability for data you provided to us in a structured, commonly used format.

• The right to withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with a competent supervisory authority where you believe your rights have been infringed.

Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration and destruction. Measures include:

• Encryption of data in transit and commonly used protections for stored data.

• Access controls and authentication for staff and contractors.

• Regular security testing and monitoring to detect and respond to incidents.

While we work to protect your information, no system is completely secure. If a data breach affects your personal data, we will follow applicable legal requirements, including notifying affected users and authorities when required.

Automated Decisions and Profiling

We may use automated tools for fraud prevention, risk scoring and to personalize certain non-essential features. Such processing helps keep the platform secure and relevant to users. Where automated decisions significantly affect you and legal protections apply, you may have rights to obtain human review, express your point of view and contest the decision.

International Transfers

Your data may be processed and stored in countries outside your jurisdiction, including jurisdictions without the same level of data protection. When we transfer personal data internationally, we put in place appropriate safeguards such as contractual arrangements and technical measures to protect your information and comply with applicable law.

Children and Age Restrictions

Our services are intended for adults only. You must be at least 18 years old (or older where local law requires) to register and use our services. We do not knowingly collect personal data from minors. If we learn that we have collected data from someone under the minimum age, we will take steps to delete the information and close the account.

Responsible Use and Self-Exclusion

We support responsible use of our services. You can set limits on account activity, request temporary time-outs or permanent self-exclusion through your account tools or by contacting support. Requests for exclusion or other protections are handled promptly to help you manage your use of the service.

Third-Party Services and Links

Our site may include content, widgets or links to third-party sites and services. These third parties have their own privacy policies and practices, and we are not responsible for their handling of your data. We encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on the site and, where appropriate, notify you by email or account notice. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, we will respond to requests and inquiries in line with applicable legal requirements.